 |
 |
 |
 |
||||||||||
 |
|
||||||||||||
 |
|
||||||||||||
 |
|
||||||||||||
 |
|
||||||||||||
 |
 |
 |
 |
 |
|
||||||||
  |
 |
|
|||||||||||
|
Welcome to our Community
When you bank with us, you’re dealing with neighbors. People like you who chose to live in a rural, small town atmosphere. In celebration, you’ll find some of our favorite links to keep up with all that’s happening in the area. Enjoy, and if you’d like to see something added to this list, please contact us. After all, what are neighbors for? Links to our Community |
|
||||||||||||
|
Frequently Asked Questions – My Community Bank Internet Banking To answer any question, simply click on it. Or for answers to all questions, simply page down. 1. What is My Community Bank Internet Banking? 2. How much does Internet Banking cost? 3. Who can access My Community Bank Internet Banking? 4. How do I sign up for My Community Bank Internet Banking? 5. Will I be able to pay my Bills online through My Community Bank Internet Banking? 6. How current is the information on My Community Bank Internet Banking? 7. Can I download my account history into my financial management software on my computer? 10. What system requirements will I need? 11. Whom do I call if I’m having problems logging on to My Community Bank Internet Banking? 12. How do I change my password for My Community Bank Internet Banking? 13. What browser do I need to access My Community Bank Internet Banking? 15. What if I forget my user code or password? 17. Why am I unable to print some pages while in My Community Bank Internet Banking? 18. Why do I sometimes receive errors when I use my back and forward buttons in my browser? 19. Whom can I contact for help with My Community Bank Internet Banking or Community Bank Bill Pay? 20. Can I access My Community Bank Internet Banking outside the United States? 21. Can I log on to My Community Bank Internet Banking from more than one computer at the same time? 23. What online services are available through www.cbronline.net? 24. Are My Community Bank Internet Banking and Community Bank Bill Pay secure and confidential? 25. How do my user code and password protect the security of my transactions? 26. What if I think someone has obtained my user code or password without authority or illegally? What is My Community Bank Internet Banking? A. My Community Bank Internet Banking is a free Internet banking product that allows Community Bank customers 24-hour access to their personal accounts. By simply logging on to My Community Bank, clients can check balances, transfer funds and more. How much does Internet Banking cost? A. My Community Bank Internet Banking is free to Community Bank customers with a personal account. Who can access My Community Bank Internet Banking? A. Customers who possess any Community Bank personal account such as a checking or savings account, loan, or CD may utilize My Community Bank Internet Banking (including Bill Pay) for free. How do I sign up for My Community Bank Internet Banking? A. Simply stop by and fill out an application at Community Bank of Pleasant Hill. An ID and password will be sent to the mailing address you’ve provided as separate mailings. You then can go online and personalize both the ID and password. Will I be able to pay my Bills online through My Community Bank Internet Banking? A. Yes. How current is the information on My Community Bank Internet Banking? A. Unlike other financial institutions, which update information in “batches” one or two times a day, My Community Bank Internet Bank is “real time.” Account balances and transactions for savings and checking accounts are generally current and will reflect transactions made during the day as they occur when using ATM or My Community Bank Internet Banking. This includes transfers, deposits and withdrawals. Transactions conducted by a teller are usually posted by the end of the business day. Please remember that depositing checks at a teller may require time for the check to clear before it is credited to your account. As a result, you may not immediately see the check on My Community Bank Internet Banking until it clears. Please see your Regulation CC disclosure for a description of when funds become available. Balances for other account types, such as loans and CDs, are generally current as of the end of the previous business day. Can I download my account history into my financial management software on my computer? A. Yes, information can be downloaded from your checking, savings, and loan accounts on Community Bank of Raymore Internet Banking into a format that can be used with Microsoft Money, or other commonly used spreadsheet applications (such as Excel, Access, or Lotus). 1. From the Accounts screen, click the account from which you want to export information. The Balance page is displayed. 2. Click the Transactions button found above the table. The Transaction Menu summary page is displayed. 3. Complete the Transaction Search section and click Export to export the information. The File Download dialog box is displayed. 4. Click the Save this file to disk option button, click OK, then save your file to the desired drive/directory. 5. Once saved, import the file into the appropriate application (e.g., .OFX=MS Money, .CSV=MS Excel/Lotus 1-2-3/etc.). Can I transfer funds from/to other financial institutions from My Community Bank Internet Banking? A. No. You may only transfer funds between your Community Bank accounts. However, you can transfer funds to other financial institutions using Bill Pay. When will advances, payments, or transfers made through My Community Bank Internet Banking be credited or debited from my account? A. Most financial transactions requested before 5:00 p.m. CST, Monday through Friday are processed immediately. Transactions requested on weekends and holidays will be processed on the next business day. When a transaction has been completed, you will receive a confirmation number. The transaction will appear on your bank statement as usual. You may also confirm the status of the transaction by calling Community Bank of Pleasant Hill Customer Service at 816-540-2525. What system requirements will I need? A. To access Community Bank of Pleasant Hill Internet Banking, you will need a computer with Internet access and an Internet browser with 128-bit encryption such as Internet Explorer (4.0 or higher). You will also need to have your Internet browser set to allow or enable cookies. The medium setting on your Privacy settings is the optimal selection for your Internet browser. Please note: You may experience problems using this site with Netscape Navagator or on a Macintosh system. For optimal viewing, a monitor with a resolution of 800 x 600, modem speed of 56K, and a minimum 486 processor or higher are best. Whom do I call if I’m having problems logging on to My Community Bank Internet Banking? A. If you are having problems logging on to My Community Bank Internet Banking such as your password doesn’t work, the link from www.cbphonline.net to My Community Bank Internet Banking doesn’t work, your accounts aren’t showing up or are inaccurate, please call the Community Bank of Pleasant Hill Customer Service at 816-540-2525 Monday through Friday from 8:00 a.m. to 5:00 p.m. CST and Friday or come by Community Bank of Pleasant Hill. If you are having problems with your browser, Internet connection, or other technical problems with your computer, you will need to contact the appropriate provider or supplier. Community Bank of Pleasant Hill is unable to provide technical support for computer or browser-related problems. How do I change my password for My Community Bank Internet Banking? A. If you want to change your password, follow these instructions: 1. Log on to My Community Bank Internet Banking 2. Click the Password button 3. Key in your existing password 4. Key in your new password 5. Key in your new password a second time for confirmation 6. Click Submit. Your password is changed For your protection, your user code and password must be six to 17 characters and can include both numbers and/or letters. Also note that the fields are case sensitive
What browser do I need to access My Community Bank Internet Banking? A. You will need a 128-bit encryption Web browser that supports secure connections. Community Bank of Pleasant Hill web site, including My Community Bank Internet Banking, is best viewed with Internet Explorer version 4.0 or higher. Do I need any special software or hardware to use My Community Bank Internet Banking or Community Bank Bill Pay? A. To access My Community Bank Internet Banking and Community Bank Bill Pay, you will need a computer with Internet access and an Internet browser with 128-bit encryption such as Internet Explorer (4.0 or higher). Please note: You may experience problems using this site with Netscape Navigator or on a Macintosh system. For optimal viewing, a monitor with a resolution of 800 x 600, modem speed of 56K, and a 486 or higher is best. What if I forget my user code or password? A. If you forget your user code or password, visit Community Bank of Pleasant Hill or call us to speak with a Customer Service Representative (816) 540-2525 Monday through Friday from 8:00 a.m. to 5:00 p.m What if I get an error message while interacting with My Community Bank Internet Banking or Community Bank Bill Pay? A. If there is anything My Community Bank Internet Banking or Community Bank Bill Pay cannot process, an error message with a description of the problem will be displayed. In most cases, the problem can be fixed by following the instructions in the error message. Most errors will allow you to return to the previous page or give you the option to try again Why am I unable to print some pages while in My Community Bank Internet Banking? A. You will be able to print your account summary balances and account details, all transaction confirmations, and credit line statements. However, you may experience difficulties printing some other content pages depending on your browser type and specifications. Why do I sometimes receive errors when I use my back and forward buttons in my browser? A. Due to security requirements, there are some instances where we prevent pages from being saved to your computer’s hard drive or kept in your computer’s memory. In these cases, you will receive a browser error message that asks you to "repost" or "reload" the page. If you are using Netscape, simply click the browser’s Reload button and you will receive the last page you visited. If you are using Internet Explorer, simply click the browser’s Refresh button. The best thing to do is use the buttons provided in the My Community Bank Internet Banking section and avoid using the back and forward buttons as much as possible to prevent errors Whom can I contact for help with My Community Bank Internet Banking or Community Bank Bill Pay? A. If you need additional assistance with My Community Bank Internet Banking or Community Bank Bill Pay, you can call Community Bank of Pleasant Hill Customer Service at 816-540-2525 Monday through Friday from 8:00 a.m. to 5:00 p.m. NOTE: If you are having problems with your browser, Internet connection, or other technical problems with your computer, you will need to contact the appropriate provider or supplier. Community Bank of Raymore is unable to provide technical support for computer or browser-related problems. Can I access My Community Bank Internet Banking outside the United States? A. You can access My Community Bank Internet Banking from anywhere there is Internet access, including outside of the United States. However, you must be a citizen or resident of the United States to use My Community Bank Internet Banking, and payments through Community Bank Bill Pay can only be made to payees with an address in the United States. Can I log on to My Community Bank Internet Banking from more than one computer at the same time? A. Yes, you can log on to My Community Bank Internet Banking from more than one computer at the same time. This allows accounts with more than one owner to use My Community Bank Internet Banking at the same time. For example, if a household has a joint checking account, one member of the household can access it from home while the other can access it from work. Can other members of my household view my account information from My Community Bank Internet Banking? A. There are only two ways someone else can access your account information from My Community Bank Internet Banking: 1. If you give someone your user code and password. 2. If they are an owner or signer on the account (each owner/signer on an account will have their own user code and password). If you believe someone is accessing your account without authority or illegally, immediately contact Community Bank of Pleasant Hill at 816-540-2525 Monday through Friday from 8:00 a.m. to 5:00 p.m.
What online services are available through www.cbphonline.net? A. There are several online services available through Community Bank of Pleasant Hill Web site. You can: • Change your online password • Use our financial calculators • E-mail us a question or comment (Most E-mail is not secure. Do NOT send personal or confidential information by e-mail.) • Find out more about Community Bank products and services Are My Community Bank Internet Banking and Community Bank Bill Pay secure and confidential? A. Community Bank of Pleasant Hill has taken extensive measures to ensure clients can access their account information securely and safely anytime, including through My Community Bank Internet Banking, Telephone Banking, and ATMs. We have the systems and strategies in place to effectively manage the risks of doing business over the World Wide Web. These include: • Fire Walls – Fire walls are hardware and software we use to prevent unauthorized Internet users from getting into our internal networks • Usercodes/Passwords – These allow us a constantly updated way to selectively allow customers and employees into our systems. • Testing – We hire an outside company to actively evaluate the effectiveness of our computer systems security, using the most advanced hacking tools available. This ensures we have the most current systems and strategies in place to protect our clients and account information. • Computer Use Policy – Community Bank of Pleasant Hill has a clearly defined and enforceable internal computer use policy. This important policy outlines the overriding rules under which all Community Bank of Pleasant Hill employees must operate. It not only allows us to administer security, but also gives us grounds to reprimand employees who violate it. • Encryption – All transactions conducted on Community Bank of Pleasant Hill Internet Banking and Community Bank of Pleasant Hill Bill Pay are encrypted using SSL technology. We employ 128-bit SSL encryption, which is the strongest encryption commercially available today. • Audit Trails and Access Logs – We keep track of both clients’ and employees’ activity on our systems. This information can be monitored, especially in situations of potential violation. • Intrusion Detection – We have hardware and software systems in place, which detect if someone is trying to get in illegally. There are also things clients can do to help protect themselves as well. Never give out your user code and password to anyone or write it down and identify it as your password. Never use an obvious password or a password that could be easily guessed, such as the name of your spouse or your street address. Also, it is important to remember to log off of My Community Bank Internet Banking once you have completed your session. If there has been no activity for 15 minutes, your session will automatically terminate as an additional security measure. You will not receive any warning of this session termination. If you wish to continue your online banking session, simply log on to My Community Bank Internet Banking again. How do my user code and password protect the security of my transactions? A. One key part of our security system involves you directly: you must maintain the secrecy of your user code and password. Never write your password down in a way that someone could associate it with your user code. If you forget your user code or password or think someone else may have access to it, call Community Bank and speak to a Customer Service Representative at 816-540-2525 Monday through Friday. My Community Bank Internet Banking will allow you to attempt to enter your user code and password up to three times. If after the third time, you again fail to enter the correct user code and password, you will be locked out of My Community Bank Internet Banking. You must call Community Bank of Pleasant Hill for assistance or wait until the next business day for this to reset. This is to prevent hackers from randomly trying to enter access codes. Even though you may be locked out of My Community Bank Internet Banking, you still have access to your accounts at the Community Bank location, through Community Bank Telephone Banking, at ATMs, and by calling a Community Bank Customer Service Representative at 816-540-2525 Monday through Friday. What if I think someone has obtained my user code or password without authority or illegally? A. If you think someone may have obtained your user code or password, without authority or illegally, immediately call Community Bank Customer Service at 816-540-2525 Monday through Friday. |
|
||||||||||||
  |
|
||||||||||||
|
|||||||||||||
    |
|
||||||||||||
|
|||||||||||||
|
Home | Personal | Business | About Community Bank | Help | Site Map | Contact Us |
Copyright ©2007
Community Bank of Pleasant Hill |
||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|