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We're committed to your financial security.

We strive to educate our clients with the information they need to understand and combat cyber threats, identity theft and financial fraud. The following information is provided to assist you in protecting your personal information and guide you during the recovery process if you should become a victim.  

If you believe that you have been a victim of financial fraud or identity theft please contact us at 816-540-2525 or by email at [email protected].


List of Reported Scams and Compromises

Be aware and cautious of phone calls, emails and texts claiming to be from Amazon or other on-line retailers. Calls may appear they are coming from an 816 area code or the caller ID may even purport the bank name. Some have claimed to be from the bank’s fraud department. While the specifics vary from victim to victim, generally, the contact will claim that there has been unusual activity and would like to verify the transaction.  The scammer will often try to convince the victim to allow access to their device and online banking portal to assist them in reversing the suspicious transaction.  Clients also report being asked for their debit card information.    

What should you do if you are contacted in this manner:

  • Do not divulge ANY information!
  • Hang up and block the number.
  • Do not click on any links in an email or text that you are not expecting.
  • Independently verify your transaction by contacting the bank or online retailer directly

Remember –

  • The bank will never call and ask for personal identifying information.
  • No legitimate sale or transaction will require you to specifically pay with a gift card of any sort.
  • Report fraud to the bank and the Federal Trade Commission (

How to Keep Yourself Safe In Cyberspace

Online Banking Security Tips

What to Do if you Fall Victim to Identity Theft

The best course of action is to act immediately to ensure you put a stop to it as soon as possible. Call your financial institution(s) and credit card companies to cancel all cards and active accounts. Report your suspicions to one of the following credit bureaus:

Equifax Information Services, LLC  Experian  Trans Union
P.O. Box 740241  P.O. Box 2002      P.O. Box 2000
Atlanta, GA 30374-0241  Allen, TX 75013                Chester, PA 19022
1-800-525-6285      1-888-397-3742      1-800-680-7289 


Interactive Video Player

Fraud & ID Theft Alerts


Helpful Links

Educational PDFs